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We accept Visa, Mastercard, American Express and Discover Card
We accept cashiers checks and money orders


SHIPPING INFORMATION
General
Always Discreet
Jaded Video is committed to 100% discreet shipping! All shipments are mailed in very nondescript packaging to prevent any indication as to the contents contained inside. Depending on the method of delivery the package will either be a plain white envelope or box, a standard Priority mail envelope, FedEx packaging, Express mail envelope, or plain brown box. The return address on the left-hand corner shows the company as "24-7 Internet, Inc". Click Here to see examples of our discreet packaging.
Domestic orders are shipped 5 days a week (Monday - Friday) from our Southern California operations facility except on the following holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Day and New Years Day. Shipping holidays also may vary in accordance of the needs of our associated post office. Orders received after the daily cutoff times below will process as early as the next day.

Daily order cut-off times:
USPS First Class Mail
(3-4 day average delivery)
6:00pm PST - M-F
USPS Priority Mail
(2-3 day average delivery)
6:00pm PST - M-F
USPS Express Mail
(1-2 day guaranteed delivery)**
2:30pm PST - M-F
FedEx Ground
(2-6 day average delivery depending on zone)
5:00pm PST - M-F
FedEx Express Saver
(3 day guaranteed delivery)*
4:00pm PST - M-F
FedEx 2Day
(2 day guaranteed delivery)*
4:00pm PST - M-F
FedEx Standard Overnight
(Guaranteed next day by 3:00pm, 4:30pm in rural areas)*
4:00pm PST - M-F
FedEx Priority Overnight
(Guaranteed next day by 10:30am, 5 pm in remote areas)*
4:00pm PST - M-F

* No Saturday deliveries offered for FedEx Express shipping options.
** USPS Express mail guaranteed 1-2 business day delivery depending on the destination zip code. Call (800) ASK-USPS with our originating zip code (92799) and your destination zip code to find your delivery time frame.
Shipping Addresses
Jaded Video offers flexible address options including the ability to maintain separate shipping and billing addresses on your account. Jaded Video also offers delivery to PO Box addresses, US territories (Puerto Rico, Guam and the Virgin Islands), and even to military APO and FPO addresses. International customers can find information on our international shipping policies below.

International
Jaded Video currently ships international to the following countries :
Australia France New Zealand
Austria Germany Norway
Bahamas Hong Kong Portugal
Barbados Iceland Singapore
Belgium Ireland Spain
Bermuda Italy Sweden
British Virgin Islands Japan Switzerland
Canada Korea, Republic Of Taiwan, Province Of China
Costa Rica Netherlands United Kingdom
Denmark Netherlands Antilles
USPS First Class Mail International
USPS Priority Mail International
International customers are responsible for knowing their own local/country restrictions. Jaded Video assumes no responsibility for any associated customs fees or seized shipments. In order to reduce the weight and size associated with shipping adult DVDs internationally, we offer the option to omit the plastic DVD case(s) from your order. During the checkout process, international customers can choose to have their new or used adult DVDs shipped with or without the plastic cases. Orders shipped without DVD cases qualify for flat rate shipping. These shipping options are only available on international orders.

Rates
Shipping Rates
Rates on our shipping methods offered including USPS Express mail and FedEx shipping options are dependent on the weight and destination of your order. Individual shipping rates are provided during the checkout process.
Sales Tax
In accordance with applicable law, we are required to charge sales tax in the state of California where the shipping facility for JadedVideo.com operates. Sales tax is applied to the total amount of the order during checkout.
Forms of Payment
We accept all major credit cards: Mastercard, Visa, American Express and Discover.

Order Policies
Customer Returns
Jaded Video guarantees all new DVDs sold from our warehouse. These items are bought directly from the manufacturer and studios. If you experience a problem with a title and it is defective, we will replace the title with another NEW identical item free of charge. If the item that you selected is currently unavailable, then we will either issue a refund for the item or a store credit. Store credit applies to anything on the website and does not expire.

If you decide that you want to return a DVD that you have purchased but have not viewed, you may return the UNOPENED DVD to the address provided below:

24-7 INTERNET, INC.
RMA # XXXXXX
PO Box 98503
Las Vegas, NV 89193-8503


This item is subject to a 20% restocking fee and we do not refund for shipping costs. Once the item is received back to our warehouse, we will issue either a refund or a store credit. It is necessary to contact customer service in order to receive a RMA# for any returns. You can contact customer service at CustomerService@JadedVideo.com or by calling our customer support line at (888) 667-0690 or (714) 795-3001 M-F 8am-5pm PST and we will be happy to process your return.
Failed-Delivery Returns
Any orders returned to our facility in which the post office or FedEx was unable to deliver due to an error on the customer's part will result in the customer being responsible for any additional shipping charges for the item to be resent. All orders should be verified thoroughly before being submitted to JadedVideo.com. We do not assume any responsibility for items not arriving due to a shipping error on the customer's behalf.
Canceling Orders
Due to the fact that we try to expedite your order as quickly as possible, we will do our best if you need to cancel an order you have already placed with us on the website. Please understand that we will attempt to do everything possible if you would like to cancel, but if the package has already been processed, we will be unable to cancel the order once it has shipped from our warehouse. You may contact customer service at CustomerService@JadedVideo.com but we highly recommend calling our customer support line at (888) 667-0690 or (714) 795-3001 M-F 8am-5pm PST (excluding the lunch break) for time sensitive issues. Any cancellation requests made on Friday after 5pm PST will be handled the next business day on Monday.
What if I have a question that isn't covered here?
You can either email customer service at CustomerService@JadedVideo.com or call our toll free customer service line (888) 667-0690 or (714) 795-3001 M-F 8am-5pm PST (excluding the lunch break).





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Certificate of Compliance: The graphic images contained within this website are exempt from the requirements of 18 U.S.C. S2257 of Title 18, United States Code and the regulations of 75 C.F.R. §75 because they were produced prior to July 3, 1995 or have model releases available for inspection through their respective publishers. Date of Declaration: January 1, 2010.
©2009 24-7 Internet, Inc. All Rights Reserved. By entering JadedVideo.com you agree to the terms as posted on this site. Prices and availability subject to change without notice. 24-7 Internet, Inc. reserves the right to refuse service to anyone.
18 U.S.C. 2257 Compliance